Industry - General

This is a summary of the new affinity relationships that have been agreed between utility systems and warranty providers in the last 3 months that I am aware of. A very short list!

Date of announcement	Utility territory	Number of Households, if known	Warranty company	Products
27-Jun-17	Evansville, IN	60,000	HomeServe USA	Water lines
8-Jun-17	Helena, AR	4,000	Service Line Warranties of America	Water lines
30-May-17	Yonkers, NY	60,000	American Water Resources	Water lines

Additionally, SLWA published on April 10 a list of some 13 new relationships, however they looked to relate to prior periods.

This is a summary of the new affinity relationships that have been agreed between utility systems and warranty providers in the last 3 months that I am aware of.

---

Date of announcement	Utility territory	Number of Households, if known	Warranty company	Products
28-Mar-17	West Virginia Water Authority	52,000	HomeServe USA	Water lines
17-Mar-17	Williamsport Municipal Water Authority / Sanitary Authority		HomeServe USA	Water lines
14-Mar-17	City of Rushville, Indiana		ServLine	Water lines
14-Mar-17	Clayton County Water Authority	75,000	HomeServe USA	Water lines
10-Mar-17	Del-Co Water Company	46,000	HomeServe USA	Water lines
7-Mar-17	Hillsborough County, FL	166,000	American Water Resources	Water lines
2-Mar-17	Washington County Service Authority, Abingdon VA	21,000	HomeServe USA	Water lines
1-Mar-17	Niagara on the Lake, ON, Canada	11,000	Service Line Warranties of Canada	Water lines
8-Feb-17	Moberly City, Mo		Service Line Warranties of America	Water lines
3-Feb-17	Gary Sanitation District, Indiana	24,000	HomeServe USA	Sewer line
1-Feb-17	Town of Cumberland, RI		Homeowner Safety Valve	Water lines

The “Stevie” awards are the equivalent of the Oscars in sales and customer service. Huge congratulations to HomeServe who did an ‘Adele’ in the Customer Service categories at the awards in Las Vegas this week. The full list of awards given is here:  http://stevieawards.com/sales/2017-stevie%C2%AE-award-winners#CustomerServiceIndividual

The ones that really leaps out are the Gold Stevies…

Overall:

• Customer Service Management Team of the Year

In our industry category:

• Front Line Customer Service Professional of the Year, and
• Back-Office Customer Service Team of the Year

I did a search for HomeServe on the web-page and counted 16 hits across all the award levels and categories. Congratulations to everyone!

HomeServe plc in the UK today announced it had spent 37 million pounds and purchased stakes in the following home repair digital platforms:

In the UK: “CheckATrade”

In Spain and covering Southern Europe and Latin America: “Habitissimo”

The full announcement is available here: http://otp.investis.com/clients/uk/homeserve/rns/regulatory-story.aspx?cid=959&newsid=841432

———————

Nick’s View – This is clearly a major declaration of strategic intent by HomeServe and puts our industry ‘on notice’, to adapt a quote by our current US administration. The biggest surprise of this announcement for me is what is absent: HomeServe’s largest overseas territory (the US). For now, anyway  …..