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Heat Light & Water Consulting: Provider to Utilities & Warranty CompaniesA boutique provider of consulting services to utilities and warranty companies.
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Industry - General

New affinity agreement activity Q2 2017

July 7, 2017 By Nick Alexander Leave a Comment

This is a summary of the new affinity relationships that have been agreed between utility systems and warranty providers in the last 3 months that I am aware of. A very short list!

Date of announcement Utility territory Number of Households, if known Warranty company Products
27-Jun-17 Evansville, IN 60,000 HomeServe USA Water lines
8-Jun-17 Helena, AR 4,000 Service Line Warranties of America Water lines
30-May-17 Yonkers, NY 60,000 American Water Resources Water lines

Additionally, SLWA published on April 10 a list of some 13 new relationships, however they looked to relate to prior periods.

Filed Under: Industry - General

New Affinity agreement activity Q1 2017

April 5, 2017 By Nick Alexander Leave a Comment

This is a summary of the new affinity relationships that have been agreed between utility systems and warranty providers in the last 3 months that I am aware of.


Date of announcement Utility territory Number of Households, if known Warranty company Products
28-Mar-17 West Virginia Water Authority 52,000 HomeServe USA Water lines
17-Mar-17 Williamsport Municipal Water Authority / Sanitary Authority HomeServe USA Water lines
14-Mar-17 City of Rushville, Indiana ServLine Water lines
14-Mar-17 Clayton County Water Authority 75,000 HomeServe USA Water lines
10-Mar-17 Del-Co Water Company 46,000 HomeServe USA Water lines
7-Mar-17 Hillsborough County, FL 166,000 American Water Resources Water lines
2-Mar-17 Washington County Service Authority, Abingdon VA 21,000 HomeServe USA Water lines
1-Mar-17 Niagara on the Lake, ON, Canada 11,000 Service Line Warranties of Canada Water lines
8-Feb-17 Moberly City, Mo Service Line Warranties of America Water lines
3-Feb-17 Gary Sanitation District, Indiana 24,000 HomeServe USA Sewer line
1-Feb-17 Town of Cumberland, RI Homeowner Safety Valve Water lines

Filed Under: Industry - General

HomeServe wins “Stevie” Customer Service accolades

February 25, 2017 By Nick Alexander Leave a Comment

The “Stevie” awards are the equivalent of the Oscars in sales and customer service. Huge congratulations to HomeServe who did an ‘Adele’ in the Customer Service categories at the awards in Las Vegas this week. The full list of awards given is here:  http://stevieawards.com/sales/2017-stevie%C2%AE-award-winners#CustomerServiceIndividual

The ones that really leaps out are the Gold Stevies…

Overall:

  • Customer Service Management Team of the Year

In our industry category:

  • Front Line Customer Service Professional of the Year, and
  • Back-Office Customer Service Team of the Year

I did a search for HomeServe on the web-page and counted 16 hits across all the award levels and categories. Congratulations to everyone!

Filed Under: Industry - General

HomeServe starts buying up stakes in home repair digital platforms

February 3, 2017 By Nick Alexander Leave a Comment

HomeServe plc in the UK today announced it had spent 37 million pounds and purchased stakes in the following home repair digital platforms:

In the UK: “CheckATrade”

In Spain and covering Southern Europe and Latin America: “Habitissimo”

The full announcement is available here: http://otp.investis.com/clients/uk/homeserve/rns/regulatory-story.aspx?cid=959&newsid=841432

———————

Nick’s View – This is clearly a major declaration of strategic intent by HomeServe and puts our industry ‘on notice’, to adapt a quote by our current US administration. The biggest surprise of this announcement for me is what is absent: HomeServe’s largest overseas territory (the US). For now, anyway  …..

Filed Under: Industry - General

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