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Ownership boundary of water service lines is becoming more blurred …

January 7, 2017 By Nick Alexander Leave a Comment

An article published by the AWWA which talks about how the ownership boundary between the utility and the customer is becoming increasingly blurred – especially in situations of contamination, such as occurred in Flint, MI.

I think this is relevant for warranty-minded utilities because warranty programs could be a great way of demonstrating (and legally evidencing) communication to customers of their ownership responsibilities – and therefore a good reason why systems should start or join warranty programs if they can!.

The article is here: http://www.awwa.org/publications/connections/connections-story/articleid/4474/litigation-trend-could-hit-utilities.aspx

 

Filed Under: Industry - Water

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