It is really awesome to be reminded of the deep power of positive stories when happy customers relay their experiences to the media. Warranty programs have an amazing ability to positively impact the reputation of their parent utilities through the stories of residential emergencies being solved.
Case in point – this customer in Watertown, CT, was so impressed by the team at Homeowner Safety Valve, the program operated by Aquarion Company, that they went to their local newspaper with the story. Great positive publicity for Watertown Fire District, Aquarion Company and Homeowner Safety Valve. Well done team!