Archives for February 2017

HomeServe wins “Stevie” Customer Service accolades

February 25, 2017 By Nick Alexander Leave a Comment

The “Stevie” awards are the equivalent of the Oscars in sales and customer service. Huge congratulations to HomeServe who did an ‘Adele’ in the Customer Service categories at the awards in Las Vegas this week. The full list of awards given is here: http://stevieawards.com/sales/2017-stevie%C2%AE-award-winners#CustomerServiceIndividual

The ones that really leaps out are the Gold Stevies…

Overall:

Customer Service Management Team of the Year

In our industry category:

Front Line Customer Service Professional of the Year, and
Back-Office Customer Service Team of the Year

I did a search for HomeServe on the web-page and counted 16 hits across all the award levels and categories. Congratulations to everyone!

HLW partners with Aquarion Company

February 23, 2017 By Nick Alexander Leave a Comment

Heat, Light & Water Consulting has been engaged by Aquarion Company to help grow their service contract program, Homeowner Safety Valve. This program is one of America’s oldest and most successful water utility service contract programs, having operated for more than 15 years, and providing valuable water line and sewer line coverage to many tens of thousands of customers.

To learn more about Aquarion Company visit www.aquarion.com.

Private Exterior Electric service lines can be shocking when they fail

February 15, 2017 By Nick Alexander Leave a Comment

A nice news article from a local Chattanooga television station on one homeowner’s experience when her electric supply on the side of her house failed. This homeowner is a customer of local electric utility EPB, who get a mention, and HomeServe get a decent mention too (HomeServe are substantial local employers in the Chattanooga area).

The article is available here: https://www.youtube.com/watch?v=VFzlrJl1bqY&feature=share

Nick’s View: This is a reminder that exterior electric lines on private land do go wrong, they cause real inconvenience (and some fear) when they do, they are expensive to repair and, in most cases, fixing them is not the responsibility of the utility! Warranties to cover exterior electric lines have real value ….

HomeServe starts buying up stakes in home repair digital platforms

February 3, 2017 By Nick Alexander Leave a Comment

HomeServe plc in the UK today announced it had spent 37 million pounds and purchased stakes in the following home repair digital platforms:

In the UK: “CheckATrade”

In Spain and covering Southern Europe and Latin America: “Habitissimo”

The full announcement is available here: http://otp.investis.com/clients/uk/homeserve/rns/regulatory-story.aspx?cid=959&newsid=841432

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Nick’s View – This is clearly a major declaration of strategic intent by HomeServe and puts our industry ‘on notice’, to adapt a quote by our current US administration. The biggest surprise of this announcement for me is what is absent: HomeServe’s largest overseas territory (the US). For now, anyway …..